Shipping & Returns

Shipping & Delivery

For transit time, Please refer to the chart below. Make sure production AND transit time meet your presentation deadline. 

Transit Time Map from Austin Tx

 

  • Arrival Time = Production + Transit Time
  • Production Time = 5-7 Business Days
  • Production time does NOT begin until final artwork is approved. 

To expedite an order, please call us during our business hours, Monday-Friday; 9:00am-5:00pm CST. Expediting an order may incur additional fees.

Shipping Costs & Times

The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is made up of two parts, the processing time and the shipping time, as shown below.

Processing time for an order is the time from when you submit your order up to the time when the order leaves our facility.Our current estimated processing time to assemble, engrave and pack your order is between 4 to 5 business days.

Shipping time is from when the order leaves our facility until the time when it arrives at your door. See shipping time below.

When will my order arrive?

The arrival range of each order is determined by adding the minimum of the processing time to the minimum of the shipping time and the maximum of the processing time to the maximum of the shipping time. For instance, if you bought an award that took 1 to 2 business days to process before shipping and you had it sent by Standard shipping (3 to 7 business days), the order would arrive in 4 to 9 business days.

Shipping Method

Shipping Time

Standard

3 to 7 business days (plus processing time of 4 to 5 business days)

2 to 3 Day Shipping

2 to 3 business days (plus processing time of 4 to 5 business days)

1 Day Shipping

1 business day (plus processing time of 4 to 5 business days) /

Shipping times, above, apply to shipments in the continental United States. For shipments sent by Standard to Alaska and Hawaii, add 2 days to the shipping time. Delivery to APO/FPO addresses takes 3 to 6 weeks.

How are shipping costs determined?

The shipping cost for most items is based on the item's size, weight, shipping method and delivery address. We calculate the estimated shipping cost with our lowest-price shipping method and assume all items in your cart are going to one address. If you select a different shipping method or multiple addresses, your actual shipping cost may be higher. You will see your actual shipping cost during checkout.

What if I'm not shipping to my billing address?

If your order is shipping to an address other than the billing address on your credit card, we may contact you to list the alternate address with your credit card company. This helps prevent fraudulent use of your credit card. To list the alternate address with your credit card company, just call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address before you place an order helps us process your order more quickly.

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