General Information

Artwork Requirements

Vector formatted files are required for all logos.

  • Acceptable file formats include .cdr, .ai, .eps, or .pdf
  • Please convert all fonts to curves or outlines (or supply necessary fonts).
  • All graphics should be in black and white, unless otherwise specified.
  • There should be no linked or embedded objects within your file.

If you send a bitmap: .bmp, .tif, .jpg, .png, or .gif, we will request a vector file. Converting a bitmap image to vector will not be sufficient. If you are unable to provide a vector format we can have a bitmap converted at a rate of $50.00 per image in addition to the logo set-up fee and you will receive a copy of the vector file to keep for future use. Having an image converted to vector does add one day to your production time. All image uploads should be at least 300 dpi.

Please Note: Customer represents that the use by Lone Star Awards, Inc. of copy and material submitted will be in compliance with all laws. Customer assumes all liability for any violation of any intellectual property rights and shall hold harmless and indemnify Lone Star Awards, Inc. for any claim or action regarding same.

Artwork & Design Proofs

The first proof per order is at no charge, however additional proofs may incur additional fees. Written approval not returned via fax or email within 24 hours may delay your delivery date.

Production & Processing

Most orders ship in 5-7 business days after receipt of your order and engraving instructions are approved. Transit time is not included in the 5-7-business day production period. Make sure production AND transit time will meet your deadline.

To expedite an order, please call us during our business hours, Monday-Friday; 9:00am-5:00pm CST. Expediting an order may incur additional fees.

Shipping & Delivery

For transit time, Please refer to the chart below. Make sure production AND transit time meet your presentation deadline.

 

Transit Time Map from Austin TX

 

  • Arrival Time = Production + Transit Time
  • Production Time = 5-7 Business Days
  • Production time does NOT begin until final artwork is approved.

To expedite an order, please call us during our business hours, Monday-Friday; 9:00am-5:00pm CST. Expediting an order may incur additional fees.

Non-Taxable Accounts

Tax Exemption requests will be processed after receipt of a State Sales and Use Tax Exemption Certificate has been submitted via fax or email. Download the Texas Sales and Use Tax Exemption Form.